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Official Policy
14-Day Free Exchange & Money-Back Guarantee
14-Day Right of Withdrawal & Quality Guarantee
Under European Union Directive 2011/83/EU and national consumer protection laws, you have a full 14 calendar days from the date of package receipt to inspect your product and request an exchange or full refund.
How to Initiate a Return
1. Contact our Concierge Support team at support@valuebeyond.store or via our Contact Page quoting your Order Reference (e.g. BV-2026-XXXX).
2. We send you a prepaid return shipping label or arrange courier pickup at your address.
3. Upon inspection of the returned item in its original packaging, your refund is disbursed via instant SEPA bank transfer or PayPal within 48 hours.